Shipping and Returns

Shipping & Collection Policy

1. Domestic Shipping (UK Only)

We currently ship exclusively to addresses within the United Kingdom.

  • Carriers: We typically use Royal Mail or UPS/DPD couriers to ensure your prints arrive safely.

  • Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number (if applicable to the chosen shipping method). 

2. Lead Times & Production

Because we are a “Print-to-Order” shop, your items are not sitting on a shelf.

  • Estimated Production: Standard orders typically take [3–7] business days to manufacture before shipping.

  • Variable Times: Lead times may vary based on current stock levels, machine availability, and the size/complexity of your order. 

  • Bulk Orders: Large orders or multi-part projects may require additional time. We will contact you directly if your order is expected to exceed our standard lead time.

3. Free Local Collection (Falkirk)

If you are local to Falkirk, you can skip the shipping fees by selecting “Local Collection” at checkout.

  • How it works: Once your order is printed and passed quality control, we will send you an email or text notification to arrange a pickup time.

  • Collection Window: Please wait for your “Ready for Collection” notification before coming to the studio.

  • Proof of Purchase: Please bring your order confirmation email (digital or printed) when you come to collect your items.

4. Shipping Rates

Shipping costs are calculated at checkout based on the weight and dimensions of your order. We strive to keep these costs as low as possible while ensuring your prints are packaged securely to prevent breakage.

5. Incorrect Address

Please double-check your delivery address. Table Goes Boom is not responsible for orders delivered to an incorrect address provided by the customer. If an item is returned to us due to an insufficient address, a re-shipping fee will apply.

Refund & Replacement Policy

1. The “Nature of 3D Printing” Rule

Because 3D printing is a layer-by-layer manufacturing process, small cosmetic artifacts (such as tiny bumps, visible layers, or “seams”) are a standard part of the process.

  • Replacements will not be issued for minor aesthetic variations that do not affect the structural integrity or fitment of the part.

  • Replacements will be issued for major defects such as severe warping, layer separation (delamination), or missing sections of the print.

2. Damaged in Transit

We take great care in packaging, but 3D prints (especially resin) can be brittle.

  • If your item arrives broken, you must notify us via our support contact form HERE within 48 hours of the delivery timestamp.

  • Requirement: You must include clear photos of the damaged item and the original packaging.

  • Once verified, and checked against the courier delivery records, we will prioritise a re-print and ship it at no additional cost to you.

3. Dimensional Accuracy & Fitment

  • Customer-Provided Files: If you provide the file and the print matches the file dimensions, we cannot offer a refund if it does not fit your intended project.

  • Our Designs: If you purchase a product designed by [Store Name] and it fails to perform its advertised function, we will offer a replacement or a store credit.

4. Cancellations

  • Before Printing: If you cancel your order before we have started the print process, a full refund will be issued.

  • After Printing Starts: Because 3D printing consumes specific electricity, resin/filament, and machine time, orders cannot be cancelled or refunded once the print has begun.

5. Failed Prints & Errors

If we determine that a print failed due to a machine error or a mistake on our end (wrong color, wrong material):

  1. We will offer to re-print the item immediately.

  2. If a re-print is not possible (e.g., out of stock material), a full refund will be issued.

6. Our Right to Cancel

We reserve the right to cancel and fully refund any order at our sole discretion, at any time, for any reason. This includes, but is not limited to:

  • Technical Limitations: If we determine that a provided 3D model is unprintable or unlikely to meet our quality standards.

  • Material Availability: If we are unable to source the specific filament or resin required for your order, though we will usually be able to offer an alternative.

  • Safety & Policy Violations: If a custom file upload violates our content policies (e.g. adult material, weapons or prohibited items).

  • Pricing Errors: If a technical glitch results in an incorrect price at checkout.

  • Customer Conduct: If we feel we cannot reach a satisfactory agreement on custom design requirements.

In the event that we cancel your order, a full refund will be processed immediately to your original payment method.

7. How to Start a Claim

To start a claim, please contact us with:

  1. Your Order Number.

  2. High-resolution photos of the issue.

  3. A brief description of why the item is unsatisfactory.

  4. We’ll then review the information and get back to you within 2 business days, though usually a lot quicker.